Desktop Support Engineer L2
Actively hiring for a full-time L2 Desktop Support Engineer with 2 to 6 years experience. Hands-on troubleshooting, strong communication, health benefits, and solid compensation offered.
Main Job Offer Details
3s Infotech is looking for a Desktop Support Engineer L2 ready to join on a full-time basis. The salary ranges from ₹30,000 to ₹32,500 per month, and additional benefits include health insurance and a provident fund. This position expects 2 to 6 years of hands-on experience.
Candidates need qualifications like BCA, Diploma, BE, or BTech along with strong communication abilities. Responsibilities span installing, maintaining, and troubleshooting software and hardware, both onsite and remotely.
You will be providing VIP support, mentoring junior engineers, conducting ticket management, monitoring day-to-day IT operations, and adhering to software license compliance. The role calls for an independent professional who can manage escalation and guide users efficiently.
With a dedicated team environment and opportunities to liaise with vendors, you can further sharpen your skills while ensuring all IT infrastructure remains operational and compliant.
Interested applicants are encouraged to prepare a strong resume highlighting experience in troubleshooting, training, remote support, and IT inventory management.
Day-to-Day Responsibilities
The core focus includes installing and maintaining client-side software and hardware. Daily tasks involve troubleshooting issues, addressing user queries, and ensuring system uptime.
Supporting VIP users independently is a prime responsibility, along with guiding L1 resources and new team members. Training is part of the job, helping peers improve technical abilities.
Efficiently managing tickets and escalating persistent issues ensures smooth workflow. You’ll monitor systems, check backups, and help maintain IT inventory records regularly.
Maintaining accurate records of software licenses and ensuring all compliance requirements are met is vital. Regular communication keeps stakeholders updated about IT status and solutions.
Escalations, vendor liaison, and support for various IT aspects make this a role for a true all-rounder with a proactive mindset for issue resolution and user enablement.
Pros of the Role
The offered compensation is competitive for the industry, reflecting your experience and responsibilities. Inclusion of health insurance and provident fund enhances financial security.
Another clear advantage is the depth and variety of technical exposure, giving you a chance to upskill across hardware, software, and user support domains.
Cons of the Role
The job could involve handling multiple escalation points, which may sometimes become stressful. There’s also an expectation to support both onsite and remote issues.
Adhering to strict compliance for licenses and inventory management calls for strong organisational skills, possibly adding administrative overhead to your technical role.
Our Verdict
If you are seeking a stable, full-time IT job with a reputable company and are willing to step up to L2 responsibilities, this is an excellent opportunity. The role offers both technical growth and attractive benefits, making it highly recommended for experienced professionals.
